Payment Terms & Billing Policy

Last Updated: October 28, 2026

At Cozyster, we are committed to providing a secure, transparent, and convenient shopping experience for customers purchasing women's dresses, evening gowns, wedding guest dresses, and party attire.

This Payment Terms & Billing Policy explains our accepted payment methods, pricing and billing practices, payment processing procedures, security measures, and refund arrangements for purchases made through https://www.cozyster.shop (the "Site").

Please review this policy before completing your purchase.

1. Accepted Payment Methods

Cozyster accepts major credit and debit cards and supported digital payment options, subject to availability at checkout.

Supported payment methods may include:

Credit and Debit Cards:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

Digital Wallets and Express Checkout:

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

Available payment methods may vary depending on your device, payment provider, and checkout eligibility.

Only payment methods displayed and enabled during checkout are available for use.

We do not accept cash on delivery (COD), personal checks, money orders, or direct bank wire transfers unless expressly stated otherwise at checkout.

2. Pricing, Currency, Taxes, and Fees

We are committed to clear and transparent pricing.

Currency

All product prices and checkout amounts on our Site are displayed in United States Dollars (USD) unless otherwise explicitly indicated.

Free Standard Shipping

Cozyster offers Free Standard Shipping ($0.00) on eligible orders shipped within the United States, with no minimum purchase requirement.

No additional standard shipping or shipping handling fees are charged for qualifying orders.

Please review our Shipping Policy for delivery destinations and estimated shipping times.

Taxes

Applicable state and local sales taxes, where required, will be calculated and displayed during checkout based on the order details and applicable tax requirements.

Restocking Fees

We charge $0 in restocking fees for eligible returns.

Return Shipping Costs

Free standard shipping on purchases does not mean that standard returns are free.

For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.

Return shipping costs depend on the shipping carrier, package weight, shipping method, and designated return destination.

For verified defective, damaged, or incorrect items, we cover applicable return shipping costs.

Please review our Return & Refund Policy for complete information before placing your order.

Total Order Amount

The total amount payable, including applicable taxes and any additional charges, will be displayed before you complete checkout.

We do not intentionally impose undisclosed charges.

3. Payment Authorization and Processing

Payments are securely processed through supported third-party payment service providers.

Payment Authorization

When you place an order, your payment method may be authorized to verify that sufficient funds are available and that the payment method is valid.

Payment Capture

Payments are captured according to our checkout settings and the procedures of the applicable payment provider.

Depending on the payment method and payment processing configuration, the charge may be completed at checkout or at a later authorized stage.

Temporary Authorization Holds

Your bank or payment provider may place a temporary authorization hold on your account during checkout.

A temporary authorization hold does not necessarily mean the payment has been permanently charged.

If an authorization is canceled or expires, the release of the held amount is subject to your bank's or payment provider's processing procedures.

Order Confirmation

Once your order has been successfully submitted, you will receive an order confirmation email containing relevant purchase details, such as:

  • Order number.

  • Purchased items.

  • Order summary and applicable charges.

  • Shipping information.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been shipped.

4. Payment Security and Data Privacy

We take reasonable measures to help protect your personal and financial information.

Secure Checkout

Our Site uses HTTPS encryption to help protect information transmitted between your browser and our website.

Payment Processing Security

Our online store is powered by Shopify, which provides PCI DSS-compliant e-commerce infrastructure.

Payment information is processed through supported payment service providers using appropriate security safeguards.

Payment Card Information

Cozyster does not independently store complete payment card numbers or card verification codes (CVV) on our own servers.

Payment card information is handled through authorized payment processing systems.

Personal Information

Our collection, use, sharing, and protection of personal information are described in our Privacy Policy.

Although we use reasonable security measures, no online transaction or electronic storage system can be guaranteed to be completely secure.

5. Order Review, Cancellations, and Address Changes

Order Review

Orders may be reviewed for payment verification, product availability, security, and fraud prevention.

We reserve the right to place an order on hold or cancel an order where reasonably necessary due to suspected fraud, unauthorized payment activity, or other legitimate reasons, subject to applicable law.

If we cancel an order after payment has been collected, we will issue the applicable refund to the original payment method.

Order Cancellations

If you wish to cancel an order, please contact Hello@Cozyster.shop within 2 hours of placing your order, whenever possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment or shipping begins.

Cancellation cannot be guaranteed once order processing has started.

If your order has already shipped, you may request a return in accordance with our Return & Refund Policy.

This policy does not limit any statutory cancellation or refund rights.

Address Changes

Please ensure your billing and shipping information is accurate before completing your order.

If you need to request an address correction, contact us within 2 hours of placing your order, whenever possible.

We will make reasonable efforts to update your details before shipment, but address changes cannot be guaranteed once processing or dispatch has begun.

6. Failed Payments, Billing Errors, and Payment Disputes

Failed or Declined Payments

If a payment is declined, cannot be authorized, or cannot be verified, your order may not be completed until a valid payment method is provided.

Please contact your payment provider or our customer support team if you experience payment difficulties.

Billing Errors and Duplicate Charges

If you believe an incorrect amount has been charged or you have been charged more than once for the same order, please contact us at Hello@Cozyster.shop.

Include your order number, a description of the issue, and relevant transaction details.

We will investigate the matter and correct verified billing errors or duplicate charges as appropriate.

Chargebacks and Payment Disputes

If you experience an issue relating to payment, delivery, product quality, or refunds, we encourage you to contact our customer support team so we can assist with resolving the matter.

However, contacting us first is not required.

Nothing in this policy restricts your right to dispute unauthorized, incorrect, or otherwise disputable charges with your bank, credit card issuer, PayPal, or other applicable payment provider.

Payment disputes will be handled in accordance with applicable laws and payment provider procedures.

Fraud Prevention

We may investigate suspicious or potentially fraudulent transactions and cooperate with payment service providers or relevant authorities where appropriate and legally permitted.

7. Refunds and Return Credit Processing

Refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Return Request Window

Standard return requests must be submitted within 30 calendar days of order delivery.

Return Shipping Deadline

Approved returns must be shipped within 14 calendar days of receiving return authorization.

Refund Processing Time

Once an eligible returned item has been received, inspected, and approved, we will process the refund within 1–3 business days.

Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

Where a refund to the original payment method is not possible, we will provide an appropriate alternative in accordance with applicable law and payment provider requirements.

Refund Posting Time

Refunds typically appear in your account within 3–5 business days after processing, depending on your bank, card issuer, or payment provider.

Actual posting times may vary.

Refund Amount and Return Shipping

For approved standard returns, the eligible returned item price will be refunded.

Standard return shipping costs paid by customers are not reimbursed, except where required by applicable law.

For defective, damaged, or incorrect items, we will cover applicable return shipping costs.

Statutory Rights

Nothing in this policy limits your rights to a refund, chargeback, or other remedy where required by applicable law.

For complete return eligibility requirements and instructions, please review our Return & Refund Policy.

8. Contact Information

If you have any questions regarding payments, billing, refunds, or transaction issues, please contact our customer support team.

Store Name: Cozyster

Website: https://www.cozyster.shop

Customer Support Email: Hello@Cozyster.shop

Customer Support Phone: +1 610-589-6711

Business Correspondence Address:

1100 W 41ST ST
SIOUX FALLS, SD 57105
United States

Customer Support Hours:

Monday – Saturday, 9:00 AM – 6:00 PM (U.S. Central Time, CT)

Customer Support Response Time:

Our customer support team aims to respond to inquiries within 1–2 business days during regular business hours.