Privacy Policy

Last Updated: October 28, 2026

At Cozyster, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Cozyster ("we," "us," or "our") collects, uses, shares, stores, and protects your personal information when you visit, interact with, or make a purchase from https://www.cozyster.shop (the "Site"), or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully to understand how we handle your personal information and the choices available to you.

1. Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

A. Information You Provide Directly

We may collect the following information:

• Contact Information: Your name, email address, telephone number, billing address, and shipping address.

• Order Information: Products purchased, order details, transaction amounts, purchase history, and order status.

• Payment Information: Information necessary to process payments, such as payment method, transaction details, and billing information. Payments are processed by authorized payment service providers. We do not independently store full payment card numbers on our own servers.

• Customer Support Information: Information you provide when contacting us, including inquiries, return or refund requests, correspondence, and photographs or attachments you choose to submit.

• Account Information: Account credentials, preferences, and other information provided when you create or manage a customer account, where available.

• Marketing Preferences: Your preferences regarding promotional emails, advertising communications, and other marketing activities.

B. Information Collected Automatically

When you visit or interact with our Site, we and our service providers may automatically collect:

• IP address and approximate geographic location.

• Browser type, operating system, and device identifiers.

• Pages viewed, products browsed, and interactions with our Site.

• Referring websites, access times, and general website usage information.

• Shopping cart activity and checkout interactions.

• Cookies, pixels, and similar tracking information, subject to applicable privacy laws and your preferences.

C. Information From Third Parties

We may receive personal information from service providers, payment processors, fulfillment partners, Shopify, and other partners that assist us in operating our online store.

This may include payment confirmation, shipping updates, fraud prevention information, and information relating to your interactions with our Services.

2. How We Use Your Information

We use personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm purchases, fulfill orders, arrange shipping, provide tracking information, and manage returns or refunds.

Customer Support

To respond to customer inquiries, resolve order issues, provide assistance, and communicate about purchases.

Website Operations and Improvements

To maintain website functionality, analyze performance, improve navigation, personalize relevant shopping experiences, and enhance our products and Services.

Marketing and Communications

With your consent or where otherwise permitted by applicable law, we may send promotional emails, product updates, special offers, or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Where applicable, we may use analytics and advertising technologies to measure marketing performance and deliver relevant advertisements, subject to your privacy choices and applicable law.

Fraud Prevention and Security

To detect, investigate, and prevent fraudulent transactions, unauthorized activities, security incidents, and misuse of our Services.

Legal Compliance

To comply with applicable laws, regulations, financial reporting requirements, tax obligations, and lawful requests from authorities.

Where applicable data protection laws require a legal basis for processing, we rely on the appropriate basis for the activity, which may include performance of a contract, compliance with legal obligations, legitimate interests, or your consent.

3. How We Share Your Information

We do not rent customer contact information to third parties for their independent marketing purposes.

We may share personal information with service providers and partners where necessary to operate our Services, subject to applicable law and your privacy choices.

These may include:

Shopify

Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to operate our website, manage orders, and deliver shopping services.

Shopify collects and processes personal information when you visit, interact with, or make purchases from our store.

Where Shopify Network Intelligence and related enhanced services are enabled, Shopify may use information about customer interactions with our store, other merchants, and Shopify to improve shopping experiences, personalize services, support advertising, and provide relevant recommendations.

Information may also be processed or shared with Shopify and authorized third-party service providers located in other countries.

For more information about Shopify's data practices, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Payment Service Providers

We share information necessary to process transactions, verify payments, and prevent payment fraud with authorized payment service providers.

Shipping and Fulfillment Partners

We share the information necessary to prepare, ship, deliver, and track your orders with logistics providers and fulfillment partners.

Analytics and Advertising Partners

Where applicable, we may share certain device, browsing, or transaction information with analytics and advertising service providers to understand website performance, measure advertising effectiveness, or provide relevant advertisements.

Depending on applicable privacy laws, some advertising-related data disclosures may be considered "sharing," "sale," or "targeted advertising," even when no money is exchanged.

Where required by law, we provide applicable privacy choices, including the ability to opt out.

Legal and Business Purposes

We may disclose personal information when required by law, legal process, or governmental authority, or where reasonably necessary to protect our rights, customers, or business operations.

We may also disclose information in connection with a legitimate business reorganization, merger, acquisition, or transfer of business assets, subject to applicable law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, maintain shopping cart functionality, remember preferences, understand website performance, and support applicable analytics or marketing activities.

These technologies may include:

• Essential Cookies: Necessary for website functionality, security, checkout, and shopping cart operations.

• Analytics Cookies: Help us understand website traffic, visitor interactions, and website performance.

• Functional Cookies: Remember preferences and improve the shopping experience.

• Advertising Cookies: Where used, help measure advertising performance and provide relevant advertisements.

You can manage cookies through your browser settings.

Where required by applicable law, we provide consent controls that allow visitors to accept, reject, or manage non-essential cookies and similar tracking technologies.

You may withdraw or change your consent through the privacy preference controls made available on our Site, where applicable.

Disabling certain cookies may affect website functionality.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include:

• Processing and fulfilling orders.

• Maintaining necessary transaction and accounting records.

• Providing customer support.

• Managing returns, refunds, and disputes.

• Detecting fraud and maintaining security.

• Complying with applicable tax, financial, and legal requirements.

Retention periods depend on the type of information, the purpose for which it was collected, applicable legal requirements, and whether an ongoing business relationship exists.

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it, unless retention is required or permitted by law.

6. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

• Right to Access: Request access to the personal information we hold about you.

• Right to Correction: Request correction of inaccurate or incomplete information.

• Right to Deletion: Request deletion of your personal information, subject to applicable legal exceptions.

• Right to Data Portability: Request a copy of certain personal information in a structured, commonly used format.

• Right to Object or Restrict Processing: Object to or request restrictions on certain uses of your information.

• Right to Withdraw Consent: Withdraw consent where processing is based on your consent.

• Right to Opt Out: Where applicable, opt out of the sale or sharing of personal information or its use for targeted advertising.

• Right to Appeal: Where provided by applicable law, appeal a decision relating to a privacy rights request.

To exercise these rights, please contact us at:

Hello@Cozyster.shop

We may request reasonable information to verify your identity before processing certain requests.

We will respond within the timeframe required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

You may also review Shopify's Consumer Privacy Policy and its available privacy rights procedures at:

https://www.shopify.com/legal/privacy/consumers

Where required by applicable law, additional privacy choices and opt-out mechanisms will be made available through our Site.

7. International Data Transfers

Our store operates using Shopify and other service providers that may process or store personal information in countries outside your country of residence.

These countries may have data protection laws different from those in your jurisdiction.

Where required by applicable law, we rely on appropriate safeguards or recognized legal mechanisms to protect personal information transferred internationally.

We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable data protection requirements.

8. Security of Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

Our Site uses HTTPS encryption to help protect information transmitted between your browser and our website.

Payment transactions are processed through authorized payment service providers using applicable security measures.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If you believe your personal information has been compromised, please contact us at Hello@Cozyster.shop.

9. Third-Party Websites and Services

Our Site may contain links to websites or services operated by third parties.

These third-party services may have their own privacy policies and data processing practices.

We are not responsible for the privacy practices or content of external websites that we do not control.

We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our Site is intended for adult shoppers and is not directed toward children under the age of 18.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at Hello@Cozyster.shop.

We will review the request and take appropriate action, including deletion where required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, Services, or applicable legal requirements.

When changes are made, we will post the revised Privacy Policy on this page and update the "Last Updated" date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Store Name: Cozyster

Website: https://www.cozyster.shop

Email: Hello@Cozyster.shop

Phone: +1 610-589-6711

Business Correspondence Address:

1100 W 41ST ST
SIOUX FALLS, SD 57105
United States

Customer Support Hours:

Monday – Saturday, 9:00 AM – 6:00 PM (U.S. Central Time)

Customer Support Response Time:

Our customer support team aims to respond to inquiries within 1–2 business days during regular business hours.