Refund policy

Last Updated: October 28, 2026

At Cozyster, we are committed to providing a pleasant and worry-free shopping experience. If you are not completely satisfied with your purchase, we are here to help.

We offer a 30-day return policy for eligible items. Please review the following information before requesting a return.

1. Order Cancellations

If you need to cancel your order, please contact us immediately at Hello@Cozyster.shop within 2 hours of order placement. Once an order has entered the fulfillment process or has been shipped, it cannot be canceled. In such cases, you can initiate a standard return after receiving the package in accordance with our 30-day return policy.

2. Return Window

Standard return requests must be submitted within 30 calendar days of the date your order is delivered. To initiate a return, please contact our customer support team at Hello@Cozyster.shop within this period. Once your return request has been approved, you must ship the item back within 14 calendar days of receiving the return authorization. These deadlines do not limit your statutory rights under applicable consumer protection laws.

3. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Be unworn, unwashed, unused, undamaged, and unaltered.

  • Have all original tags and labels attached.

  • Be returned with the original packaging.

  • Include proof of purchase, such as an order number or receipt.

Items showing signs of wear, makeup stains, perfume odors, alterations, or customer-caused damage may not be accepted for standard returns. For hygiene reasons, certain sealed products may not be eligible for return once their hygiene seals have been removed, where permitted by applicable law.

Non-Returnable Items:

  • Gift cards

  • Downloadable software or digital products

  • Final sale or clearance items (if applicable)

These conditions do not affect your statutory rights concerning defective, damaged, or misdescribed products.

4. Shipping and Return Costs

Free Standard Shipping Cozyster offers free standard shipping to eligible destinations. No original standard shipping fee is charged on qualifying orders.

Standard Returns For returns due to a change of mind, incorrect size selection, or personal preference:

  • Customers are responsible for return shipping costs.

  • Customers must purchase their own return shipping labels.

  • Return shipping costs vary depending on the shipping carrier, package weight, and return destination.

  • We do not charge any restocking or additional return handling fees.

Defective, Damaged, or Incorrect Items If your item arrives damaged, defective, or incorrect, please notify us at Hello@Cozyster.shop within 7 calendar days of delivery. Please include your order number, a detailed description of the issue, and photos or videos showing the defect or damage. Upon verification, we will provide a prepaid return label or arrange a suitable replacement/refund at no cost to you.

Restocking Fees Restocking Fees: $0 We do not charge restocking fees for eligible returns.

5. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email Hello@Cozyster.shop within 30 calendar days of receiving your order.

  2. Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for your return.

  3. Receive Return Instructions & Authorization: Our customer support team will review your request and provide the appropriate return shipping address and Return Authorization.

  4. Prepare Your Package: Securely package the item with all original tags and packaging.

  5. Ship Your Return: Please ship your return package within 14 calendar days of receiving the return authorization, using a trackable shipping service.

  6. Keep Your Receipt: Retain your shipping receipt and tracking information until your refund has been completed.

Important Return & Unauthorized Returns Notice Please contact our customer support team before returning any items to obtain the correct return shipping address and Return Authorization. The designated return address will be provided in your return authorization instructions. Do not send returns to our business correspondence address unless specifically instructed by our support team. Unapproved returns, packages sent without prior authorization, or shipments sent via Cash on Delivery (COD) will not be accepted and may experience severe processing delays or be returned to the sender at the customer's expense.

6. Exchanges

If you would like a different size, color, or style, we recommend returning your eligible item and placing a new order. Once your return is received, inspected, and approved, we will issue a refund to your original payment method. You can then place a separate order for your preferred item.

7. Refund Process and Timeline

Return Inspection Once your returned item arrives, we will inspect it to ensure it meets our return eligibility requirements.

Refund Processing After receiving and approving your return, we will process your refund within 1–3 business days and notify you by email.

Refund Method Approved refunds will be issued to your original payment method.

Refund Arrival Time Refunds typically appear in your account within 3–5 business days after processing, depending on your bank or payment provider.

Refund Amount For approved standard returns, the eligible returned item price will be refunded. Orders qualifying for free standard shipping have no original standard shipping fee to refund. Return shipping costs paid by customers for standard returns are non-refundable, except where required by applicable law. For defective, damaged, or incorrect items, we will cover applicable return shipping costs.

All refunds will be processed in accordance with applicable consumer protection laws.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or credit card statement.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If your refund is still missing, contact us at Hello@Cozyster.shop with your order number.

We will be happy to assist you.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact our customer support team.

  • Store Name: Cozyster

  • Website: https://www.cozyster.shop

  • Email: Hello@Cozyster.shop

  • Phone: +1 610-589-6711

  • Business Correspondence Address: 1100 W 41ST ST, SIOUX FALLS, SD 57105, United States

  • Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (U.S. Central Time)

Customer Support Response Time Our customer support team aims to respond to all inquiries within 1–2 business days during our regular business hours. Return requests submitted within the eligible return window will be considered based on the date the request was received, even if our response is sent after the return window has ended.

Return Address Notice Our business correspondence address is not necessarily our designated return facility. Please contact customer support to obtain the correct return address and instructions before shipping your return.