Terms of service

Last Updated: October 28, 2026

Welcome to Cozyster!

These Terms of Service ("Terms") govern your access to and use of https://www.cozyster.shop (the "Site"), operated by Cozyster ("we," "us," or "our"), including the products, information, features, and services available through our online store (collectively, the "Services").

By accessing our Site, making a purchase, or using our Services, you agree to these Terms and any additional policies referenced herein, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, please discontinue use of the Site.

Nothing in these Terms limits or excludes any mandatory consumer rights provided by applicable law.

1. Online Store Terms and Eligibility

By using our Site, you represent that you are at least the age of majority in your jurisdiction of residence or that you are using the Site with appropriate consent from a parent or legal guardian where permitted by law.

You agree to use our Site and Services only for lawful purposes.

You must not:

• Use our products or Services for unlawful, fraudulent, or unauthorized activities.
• Violate applicable laws or regulations.
• Infringe upon the intellectual property or other legal rights of third parties.
• Interfere with the security or functionality of our Site.

We reserve the right to suspend or restrict access to our Services where reasonably necessary to address violations of these Terms, fraud, or security risks, subject to applicable law.

2. General Conditions

We reserve the right to refuse or limit service for legitimate business, security, fraud prevention, or legal compliance reasons, where permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our Site or Services without our prior written permission, except where otherwise permitted by law.

We take reasonable measures to protect personal and payment information. Payment transactions are processed through authorized payment service providers using appropriate security measures.

For information about our collection and use of personal information, please review our Privacy Policy.

3. Products, Pricing, and Availability

A. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors, and other information displayed on our Site are accurate.

However, actual product colors may vary slightly depending on your device settings, screen resolution, and lighting conditions.

These variations do not affect your statutory rights if a product is defective or materially different from its description.

B. Product Availability

All products are subject to availability.

We may limit purchase quantities, discontinue products, or restrict sales to certain geographic locations where reasonably necessary and permitted by law.

If an ordered item becomes unavailable after your order has been placed, we will contact you and provide an appropriate resolution, including a refund where applicable.

C. Pricing and Currency

Unless otherwise indicated, product prices are displayed in U.S. Dollars (USD).

Prices may change without prior notice. However, price changes will not apply retroactively to orders that have already been accepted, except as permitted by applicable law.

Applicable taxes and any additional charges will be disclosed during checkout where required by law.

D. Pricing Errors

We strive to ensure that all pricing and product information is accurate.

If an obvious pricing or product information error occurs, we may contact you to confirm the correct details or cancel the affected order where permitted by applicable law.

If we cancel an order after collecting payment, we will refund the applicable amount to your original payment method.

E. Order Confirmation

After placing an order, you may receive an order confirmation email acknowledging receipt of your order.

An order confirmation does not necessarily mean the order has been accepted or shipped.

We may review orders for availability, payment verification, fraud prevention, or other legitimate operational reasons.

If we cannot fulfill an order, we will notify you and arrange an appropriate refund in accordance with applicable law.

4. Billing and Account Information

You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.

You are responsible for ensuring that your email address, telephone number, and delivery information are correct.

We may limit or cancel orders where reasonably necessary to prevent suspected fraud, unauthorized transactions, or violations of applicable law.

If we modify or cancel an order, we will make reasonable efforts to notify you using the contact details provided at checkout.

If payment has already been collected for a canceled order, we will issue the applicable refund to your original payment method.

You are responsible for maintaining the confidentiality of any customer account credentials you use.

5. Order Cancellations, Shipping, and Delivery

A. Order Cancellations

If you wish to cancel an order, please contact our customer support team at Hello@Cozyster.shop within 2 hours of placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order enters the fulfillment or shipping process.

However, cancellation requests cannot be guaranteed once order processing has begun.

If your order has already been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

This cancellation policy does not limit any cancellation, refund, or other consumer rights provided under applicable law.

If we are unable to fulfill your order, we will notify you and issue an appropriate refund in accordance with applicable law.

B. Shipping and Delivery

Cozyster offers free standard shipping to eligible shipping destinations.

Order processing times, estimated delivery timeframes, and shipping conditions are explained in our Shipping Policy.

Estimated delivery dates are provided in good faith and may be affected by carrier disruptions, customs procedures, severe weather, or other circumstances beyond our reasonable control.

Any applicable shipping restrictions, taxes, duties, or other additional charges will be disclosed where required by applicable law.

C. Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes stated in our Shipping Policy.

If we are unable to ship your order within the promised timeframe, we will notify you of the delay and, where required by applicable law, offer you the option to accept a revised shipping date or cancel the affected order for a full refund.

We will obtain your consent to shipping delays whenever required by applicable law and issue refunds within the legally required timeframe where applicable.

Shipping delays do not limit your statutory consumer rights.

6. Returns, Refunds, and Exchanges

All returns, refunds, and exchanges are subject to our Return & Refund Policy and applicable consumer protection laws.

Our standard return terms include:

• Return Request Window: Standard return requests must be submitted within 30 calendar days of order delivery.
• Return Shipping Deadline: Approved returns must be shipped within 14 calendar days of receiving the return authorization.
• Return Conditions: Items must be unworn, unwashed, unused, undamaged, and unaltered, with original tags and packaging, subject to applicable legal rights.
• Standard Return Shipping: Customers are responsible for return shipping costs when returning items due to a change of mind, incorrect size selection, or personal preference.
• Defective or Incorrect Items: We cover applicable return shipping costs for verified defective, damaged, or incorrect items.
• Restocking Fees: We do not charge any restocking fees.
• Refund Processing: After receiving, inspecting, and approving a returned item, we process refunds within 1–3 business days.
• Refund Method: Approved refunds are issued to the original payment method. Funds typically appear within 3–5 business days after processing, depending on the payment provider.

To initiate a return, please contact Hello@Cozyster.shop to obtain return authorization and the appropriate return shipping address.

The return shipping address may differ from our business correspondence address.

For complete eligibility requirements, return instructions, and refund terms, please review our Return & Refund Policy available on our Site.

Nothing in our Return & Refund Policy limits your statutory rights regarding defective, damaged, misdescribed, or undelivered goods.

7. Intellectual Property Rights

All content available on our Site, including text, graphics, logos, product images, photographs, designs, software, and other materials, is owned by Cozyster or its respective licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

You may not reproduce, distribute, modify, or commercially exploit our intellectual property without prior written authorization, except where permitted by applicable law.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, payment providers, or services that are not owned or controlled by Cozyster.

We do not control the content, availability, or independent privacy practices of these third-party services.

Your use of external websites or services may be subject to their own terms and privacy policies.

We encourage you to review those policies before using third-party services.

Nothing in this section excludes any responsibility that we cannot lawfully exclude.

9. Customer Reviews, Feedback, and Submissions

If you submit reviews, photographs, comments, suggestions, or other content through our Site, you grant Cozyster a non-exclusive, royalty-free license to use, reproduce, display, and publish such content for legitimate purposes related to operating and improving our Services, subject to applicable law.

You represent that you have the necessary rights to submit such content and that it does not violate the rights of any third party.

We will obtain any consent required by applicable law before using identifiable customer photographs or personal information in advertising.

We reserve the right to remove content that is unlawful, misleading, abusive, or otherwise violates these Terms.

Our processing of personal information is described in our Privacy Policy.

10. Prohibited Uses

You agree not to use our Site or Services to:

• Engage in unlawful, fraudulent, or unauthorized activities.
• Violate applicable laws or regulations.
• Infringe intellectual property rights.
• Harass, threaten, abuse, or discriminate against others.
• Submit false, deceptive, or misleading information.
• Introduce viruses, malware, or other harmful code.
• Collect personal information about others without authorization.
• Send spam, phishing messages, or other unauthorized communications.
• Scrape, crawl, or access our systems in violation of applicable law or these Terms.
• Interfere with or circumvent website security features.

We may suspend or restrict access to our Services for violations of these Terms, subject to applicable law.

11. Disclaimer of Warranties and Limitation of Liability

We make reasonable efforts to ensure that our Site and Services operate reliably and that product information is accurate.

However, we do not guarantee that our Site will always be uninterrupted, error-free, or free from technical issues.

To the fullest extent permitted by applicable law, Cozyster shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our Site or Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or mandatory consumer rights and remedies under applicable law.

Your statutory rights regarding defective, damaged, misdescribed, or undelivered products remain unaffected.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Cozyster, its affiliates, employees, agents, and service providers from third-party claims, losses, damages, and reasonable legal expenses arising directly from your unlawful conduct, willful misconduct, or material breach of these Terms.

This provision does not apply to the extent that a claim arises from our own negligence, misconduct, or violation of applicable law.

Nothing in this section limits any mandatory consumer rights.

13. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be limited or severed to the extent necessary under applicable law.

The remaining provisions will continue in full force and effect to the extent permitted by law.

14. Termination

These Terms remain effective unless terminated by you or us.

You may stop using our Site and Services at any time.

We may suspend or terminate access to our Services where reasonably necessary because of violations of these Terms, fraudulent activities, security risks, or legal requirements.

Termination will not affect rights or obligations that arose before termination, including outstanding orders, applicable refunds, or statutory consumer rights.

Any outstanding payment obligations will remain enforceable only to the extent permitted by applicable law.

15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies referenced on our Site, constitute the agreement governing your use of our Services.

They supersede previous communications or agreements relating to the same subject matter, except where otherwise required by applicable law.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

If these Terms conflict with mandatory consumer protection laws, the applicable legal requirements will prevail.

16. Governing Law

These Terms of Service and disputes arising from or relating to our Services shall be governed by and construed in accordance with the laws of the State of South Dakota, United States, without regard to its conflict of law principles, except where otherwise required by applicable law.

Nothing in these Terms shall deprive consumers of mandatory protections or rights available under the laws of their jurisdiction of residence.

17. Changes to These Terms

We may update or revise these Terms from time to time to reflect changes in our business operations, Services, or applicable legal requirements.

When changes are made, we will publish the updated Terms on this page and revise the "Last Updated" date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Changes will not retroactively remove rights or remedies that apply to orders already placed.

Your continued use of our Services after updated Terms take effect may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

18. Contact Information

If you have questions about these Terms of Service or require assistance with an order, please contact us:

Store Name: Cozyster

Website: https://www.cozyster.shop

Email: Hello@Cozyster.shop

Phone: +1 610-589-6711

Business Correspondence Address:

1100 W 41ST ST

SIOUX FALLS, SD 57105

United States

Customer Support Hours:

Monday – Saturday, 9:00 AM – 6:00 PM (U.S. Central Time)

Customer Support Response Time:

Our customer support team aims to respond to inquiries within 1–2 business days during regular business hours.