Shipping policy

Last Updated: October 28, 2026

At Cozyster, we are committed to providing a reliable and convenient shopping experience. We carefully process and prepare every order to ensure that your dresses, evening gowns, wedding guest dresses, and fashion accessories are delivered with care.

This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, tracking procedures, and other shipping conditions for purchases made through https://www.cozyster.shop (the "Site").

Please review this policy before placing an order.

1. Shipping Destinations and Free Standard Shipping

Cozyster currently ships exclusively to addresses within the United States, including the contiguous United States, Alaska, and Hawaii.

We do not offer international shipping at this time.

We offer Free Standard Shipping on all orders shipped to eligible U.S. destinations.

• Standard Shipping Cost: $0.00
• Minimum Order Requirement: None
• Shipping Method: Standard Shipping
• Shipping Destination: United States

There are no additional standard shipping or shipping handling fees for eligible U.S. orders.

All applicable shipping charges, if any, will be clearly disclosed before you complete your purchase.

2. Order Processing and Cut-Off Time

All orders are carefully reviewed, processed, and prepared for shipment.

Our standard processing schedule is as follows:

• Order Cut-Off Time: 6:00 PM (U.S. Central Time, CT).
• Processing Days: Monday through Saturday, excluding applicable holidays.
• Order Processing Time: 1–3 business days.
• Sunday: Not a processing day.

Orders placed before the daily cut-off time will enter our processing schedule that business day.

Orders placed after the cut-off time, on Sundays, or on applicable holidays will begin processing on the next business day.

Processing time refers to the period between receiving an order and handing the package over to the shipping carrier.

Please note that processing time does not include shipping transit time.

3. Shipping Methods and Estimated Delivery Times

We use appropriate shipping and logistics partners to deliver orders to customers within the United States.

Our estimated standard shipping timeframes are:

Shipping DetailEstimated TimeOrder Processing Time1–3 business daysShipping Transit Time6–9 business daysTotal Estimated Delivery Time7–12 business days

Total Estimated Delivery Time = Order Processing Time + Shipping Transit Time.

These estimates apply under normal shipping conditions and are calculated using applicable processing and carrier business days.

Delivery estimates may vary depending on the destination, carrier schedules, applicable holidays, and other circumstances affecting transportation.

For customers purchasing dresses for weddings, parties, formal occasions, or other scheduled events, we recommend placing orders well in advance.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

4. Shipping Confirmation and Order Tracking

Once your order has been handed over to the shipping carrier, we will send a shipping confirmation email to the email address provided during checkout.

The confirmation email will include:

• Your order information.
• Your shipment tracking number, when available.
• Tracking instructions or a tracking link.

Tracking information may take approximately 24–48 hours to appear or update in the carrier's tracking system.

If your tracking information has not updated after this period, please contact us at Hello@Cozyster.shop.

You can also request an order status update by providing your order number to our customer support team.

5. Order Cancellations and Address Changes

A. Order Cancellations

If you wish to cancel an order, please contact our customer support team at Hello@Cozyster.shop within 2 hours of placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order enters the fulfillment or shipping process.

However, cancellation requests cannot be guaranteed once order processing has begun.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

This policy does not limit any cancellation, refund, or other consumer rights provided under applicable law.

If we cannot fulfill your order, we will notify you and issue an appropriate refund in accordance with applicable law.

B. Shipping Address Changes

Please ensure that your shipping address, apartment or unit number, ZIP code, and contact information are accurate before completing checkout.

If you need to correct your shipping address, please contact us at Hello@Cozyster.shop within 2 hours of placing your order, whenever possible.

We will make reasonable efforts to update your address before the package is dispatched.

However, address changes cannot be guaranteed after an order has entered processing or has been handed over to the carrier.

If a package is delayed, returned, or misdelivered due to incorrect address information provided at checkout, please contact us for assistance.

Any applicable reshipping costs or other resolutions will be handled in accordance with applicable law and our published policies.

6. Shipping Delays, Lost Packages, and Undeliverable Orders

We make reasonable efforts to process and ship orders within the timeframes stated in this Shipping Policy.

A. Delayed Shipments

If we are unable to ship your order within the promised processing timeframe, we will notify you and provide an updated shipment estimate.

Where required by applicable law, you will be given the option to accept the revised shipping date or cancel the affected order for a full refund.

We will obtain your consent to a delayed shipment whenever legally required.

If your order cannot be fulfilled or you decline a delay in circumstances where you are entitled to cancel, we will issue the applicable refund within the timeframe required by law.

B. Carrier Delays

After your order has been shipped, delivery may occasionally be delayed due to:

• Severe weather or natural disasters.
• Carrier disruptions or transportation delays.
• High shipping volumes during peak seasons.
• Remote delivery locations.
• Applicable holidays or other circumstances beyond our reasonable control.

If your package experiences a significant delay, please contact us so we can investigate and provide an appropriate resolution.

C. Lost or Missing Packages

If your tracking information shows that your package is lost, significantly delayed, or marked as delivered but you have not received it, please contact Hello@Cozyster.shop.

Include your order number and relevant tracking information.

We will investigate the issue with the shipping provider and work toward an appropriate resolution, which may include a replacement or refund where applicable.

D. Undeliverable or Returned Packages

If a package is returned as undeliverable due to an incorrect address, unsuccessful delivery attempts, or other delivery issues, please contact our customer support team.

We will review the circumstances and provide available options, which may include reshipment or a refund where appropriate.

Any applicable additional shipping charges will be communicated in accordance with applicable law.

Nothing in this section limits your statutory consumer rights.

7. Damaged, Defective, or Incorrect Items

We carefully inspect orders before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us for assistance.

We encourage customers to inspect their purchases promptly upon delivery.

Whenever possible, please report any damage, defects, or incorrect items within 7 calendar days of delivery.

To report an issue, email Hello@Cozyster.shop and include:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the problem, if available.

For verified issues, we will offer an appropriate resolution, such as a prepaid return shipping label, replacement, or refund, at no additional cost to you.

Reporting an issue after 7 days does not automatically disqualify you from assistance or limit your rights under applicable consumer protection laws.

For additional information, please review our Return & Refund Policy.

8. Returns and Refunds

If you are not satisfied with your purchase, eligible items may be returned in accordance with our Return & Refund Policy.

Our standard return conditions include:

• Return Request Window: Within 30 calendar days of delivery.
• Return Shipping Deadline: Within 14 calendar days after receiving return authorization.
• Standard Returns: Customers are responsible for return shipping costs.
• Defective, Damaged, or Incorrect Items: We cover applicable return shipping costs.
• Restocking Fees: $0.
• Refund Processing: Within 1–3 business days after the returned item has been received, inspected, and approved.
• Refund Method: Original payment method.

The return shipping address will be provided by our customer support team as part of the return authorization process.

Our business correspondence address is not necessarily our designated return shipping address.

Please contact Hello@Cozyster.shop before sending back any items.

Nothing in this policy affects your statutory consumer rights.

9. Contact Information

If you have questions regarding shipping, delivery, order tracking, or your purchase, please contact our customer support team.

Store Name: Cozyster

Website: https://www.cozyster.shop

Email: Hello@Cozyster.shop

Phone: +1 610-589-6711

Business Correspondence Address:

1100 W 41ST ST

SIOUX FALLS, SD 57105

United States

Customer Support Hours:

Monday – Saturday, 9:00 AM – 6:00 PM (U.S. Central Time)

Customer Support Response Time:

Our customer support team aims to respond to inquiries within 1–2 business days during regular business hours.